Florivida is a trade name of Bucket List Travel Group B.V.
These general terms and conditions apply to all travel products offered by Bucket List Travel Group BV (kvk: 85663999), hereinafter Bucket List Travel Group. Bucket List Travel Group also trades under the names ‘Florivida’ and ‘Bucket List Travel’.
Bucket List Travel Group is affiliated with VZR Garant. Our bookings are covered by the VZR Garant guarantee scheme. You can find the terms and conditions of this guarantee scheme on the VZR Garant website. Bucket List Travel Group thus has the legally required protection to refund and, if transportation is included in the package tour, repatriate you in case of financial insolvency. Learn more about VZR Garant at www.vzr-garant.nl.
These Terms and Conditions apply to all package tour agreements between Bucket List Travel Group and the traveler(s). In the situations where our terms and conditions do not provide, the ANVR travelers' terms and conditions apply, see https://www.anvr.nl/anvr-reizigersvoorwaarden. Our agreements are also subject to: the VZR Garantieregeling, see also https://vzr-garant.nl/downloads, the Guarantee Scheme of the Calamity Fund, see https://www.calamiteitenfonds.nl/garantieregeling and our Privacy Statement.
The legally required information describing the main features of a trip will be provided prior to acceptance of any contract. These are also part of the contract.
Acceptance of any agreement with Bucket List T ravel Group also implies explicit agreement to refer to all applicable terms and conditions, warranty policies and Privacy Statement by hyperlink, where they can be accessed, printed and saved.
In these terms and conditions, the following definitions shall apply:
a. Travel organizer; Bucket List T ravel Group is the package tour operator within the meaning of the law.
b. Travel service: service relating to: i) passenger transport ii) accommodation which is not an integral part of passenger transport and which is not for residential use iii) car and motor vehicle rental services and iv) other tourist services which are not an integral part of a travel service within the meaning of items (i), (ii) or (iii)
c. Traveler(s); the other party to Bucket List T ravel Group.
d. Main Booker; the traveler who independently or on behalf of (fellow) travelers accepts a travel agreement with the tour operator.
e. Travel Agreement; The agreement between the tour operator and the traveler(s).
f. Start of trip; start date of the first travel service covered by the travel contract;
g. Travel fee; the travel monies payable or already paid to the tour operator excluding any insurance premiums, booking fees and Calamity Fund premium.
h. Working days; days Monday through Friday, excluding recognized holidays.
i. Office hours; Monday to Friday from 09.00 - 18.00 , excluding recognized holidays.
j. Communication costs; telephone charges.
k. Unavoidable and extraordinary circumstances; a situation occurring independently of the will of the party invoking it, the consequences of which are or were unavoidable despite all reasonable precautions;
l. Nonconformity: failure to perform or properly perform the travel services included in the travel contract
m. Minor: traveler under eighteen years of age;
n. Repatriation: return or evacuation of the traveler to the place of departure as agreed upon in the travel contract if transportation is included.
o. Auxiliary: the service providers that provide a travel service and are part of the trip to be performed according to the travel contract.
p. Written; a response by mail, email or whatsapp
q. Offering: an offer, (price) proposal or travel suggestion prior to acceptance of the travel contract
r . Parties: the tour operator and traveler together
1. These General Terms and Conditions apply to all offers and agreements between the traveler and the tour operator
2. Deviations from these terms and conditions are only binding if the tour operator has agreed to them in writing and, in that case, apply only to the travel agreement and traveler to which they relate.
3. Any general terms and conditions used by the traveler will not be accepted unless expressly agreed in writing with the traveler and the tour operator.
4. If one or more provisions of these general terms and conditions should at any time be wholly or partially void or annulled, the remainder of these general terms and conditions shall remain in full force. The void or nullified provisions will be replaced by the tour operator, taking into account as much as possible the purpose and meaning of the original provision(s) and in compliance with applicable law.
5. If the tour operator , or an auxiliary person on its behalf, does not always require strict compliance with these general terms and conditions, this does not mean that the provisions thereof do not apply, or that the tour operator or its auxiliary person would to any extent lose the right to require strict compliance with the provisions of these general terms and conditions in other cases.
1. An offer is limited supply and is valid while stocks last until acceptance of a travel contract between the traveler and the tour operator .
2. If a traveler is a minor, they must be accompanied by an adult traveler . Without the presence of a parent or guardian, we require a permission slip from the parent(s) or guardian.
3. The price of any offer is per person and based on occupancy in a double room , unless otherwise stated. The use of a single room is often subject to a surcharge.
4. Prior to the conclusion of the travel contract, the tour operator shall provide the traveler with all essential information as required by law . To this end, see https://ec.europa.eu/info/sites/info/files/nl_transposition_law.pdf
1. The final travel agreement is concluded through acceptance by the Main Booker and the tour operator via oral, written or digital means. There is no right of withdrawal.
2. The content of the travel contract and resulting reasonable expectations that the traveler may have is determined by the services described and any additional written deviations or additions.
3. Should any confirmation of the services to be performed prior to acceptance of the contract deviate from the concluded contract on an essential point, the traveler has the right to change or cancel the contract free of charge for 24 hours after acceptance of the contract. A request to this effect shall be made by the traveler in writing.
4. The Principal Booker who enters into a travel contract on behalf of or on behalf of travelers is jointly and severally liable for all obligations under the contract.
5. Obvious errors and mistakes do not bind the tour operator.
6. If a proposal or the travel contract offers a trip that includes transportation and specifies the duration of the trip in days, the days of departure and arrival, regardless of any times of departure and arrival, are included. The times of departure and arrival, are mentioned in the travel documents.
7. Neither the tour operator nor its auxiliary persons bear responsibility for photographs, leaflets, websites and other information material, issued by third parties.
1. After acceptance of the travel agreement, the Main Booker or traveler will receive an invoice from the tour operator .
2. A deposit of 35% of the travel price, with a minimum of €50 per person, plus any costs for insurance premiums and booking fees included in the travel agreement, must be paid within 5 days of receipt of the invoice. The tour operator may deviate from this in favor of the traveler.
3. If an airline ticket is included in the travel agreement, in addition to the provisions of paragraph 2, the amount of the airline ticket must be paid immediately and in full. Airline tickets are usually non-refundable and cannot be changed, cancelled or transferred free of charge.
4. The remainder of the travel price must be paid by the traveler no later than 60 days before the day of departure.
5. If a travel contract is accepted within 60 days before the day of departure, the entire travel sum must be paid immediately upon receipt of the invoice.
6. If a particular travel service must be paid in full, we will notify the traveler in writing and before acceptance of the travel contract.
7. The liberating (advance) payment of (part of) the travel sum must be made by transferring the amounts due to the bank account of the tour operator .
8. In the event of untimely and correct payment, the traveler shall be in default immediately and without further notice. After summons by the tour operator, or third parties on its behalf, and after expiry of the 7-day period stipulated in a summons, the tour operator shall be entitled to cancel the travel agreement. In that case, the traveller, or the Main Booker on behalf of the traveller, undertakes to compensate the cancellation costs (the damage) determined by the tour operator, the statutory interest from the date of default, the (extrajudicial) collection costs and all other legal (process) costs to be incurred if necessary, which will be offset against any deposit already made.
9. The extrajudicial collection costs shall be determined in accordance with the Staffel Buitengerechtelijke Incassokosten (BIK).
10. Any payment made by the traveler or the Principal Booker on their behalf shall first serve to settle any interest and (legal) collection costs due. Only after settlement of these amounts will any payment by the traveler or Main Booker on behalf of the traveler serve to settle the outstanding principal sum.
11. The tour operator reserves the right to offset monies or claims yet to be received against payments already received for any service or travel agreement with the tour operator .
1. The traveler is obliged to comply with all instructions issued by the tour operator or its auxiliary persons to promote the proper execution of the journey. The traveler or the Main Booker on its behalf is himself liable for damage caused by improper conduct, to be judged by the standard of conduct of a proper traveler .
2. A traveller who is so inconvenienced or inconvenienced that the proper execution of the tour is severely impeded as a result may be excluded from continuing the tour by the tour operator or its auxiliary, if it cannot reasonably be required that the contract continue to be executed. All costs and/or loss of enjoyment resulting from the hindrance and exclusion shall be borne by the traveller, if and insofar as the consequences of the hindrance or inconvenience can be attributed to him or her.
3. The parties are obliged to mitigate any damages.
4. The traveller is obliged to report any shortcoming in the performance of the contract to the tour operator without delay. To this end, the traveller will receive with the travel documents a telephone and number of the tour operator. This gives the tour operator the opportunity to offer a solution. If the traveler fails to report a shortcoming, this may severely limit any right to compensation.
5. If the traveler discovers a deficiency that so urgently needs a solution and reporting the deficiency actually increases the damage, then a solution realized by the traveler himself, and the reasonable costs resulting therefrom, shall be borne by the tour operator.
6. The traveler does need to substantiate a situation as reported under 4.4 with evidence and a cost justification.
7. If, after reporting a shortcoming to the travel organizer, the traveler is not helped within a reasonable time or a solution is offered, and the shortcoming is attributable to the travel organizer under the travel agreement, the travel organizer is liable for damages.
8. If any failure attributable to the tour operator has such an impact on the traveler, and measured against the reasonable expectations of the average traveler, and the tour operator cannot resolve the failure, the trip may be cancelled free of charge. We will in such a case offer the traveler an alternative price reduction or refund. However, there are limitations to our liability, see article 7.
1. The tour operator is liable for proper performance of all travel services covered by the travel agreement and in accordance with BW 7:510.
2. A minor change in the travel agreement cannot lead to cancellation of the trip free of charge.
3. However, the tour operator is obliged to inform the traveler of such a minor change in a transparent and clear manner.
4. If the non-conformity has significant consequences for the proper performance of the travel contract and the tour operator has not remedied it within a reasonable period set by the traveler, the traveler may terminate the package travel contract without payment of a termination fee. Where appropriate, the traveler may request a price reduction and compensation. If alternative arrangements cannot be offered or the traveler rejects them accordingly, the traveler is entitled to a price reduction or compensation even without termination of the package travel contract.
5. If there is a crucial change, the tour operator shall inform the traveler about it in a transparent and clear manner. The traveller is entitled to reject such a crucial change. The tour operator shall then ask the traveller whether the traveller wants to cancel the travel agreement free of charge. If the (price)quality ratio of the travel services as agreed in the travel agreement is affected on the characteristics and essential information as described in BW 7:502 part 1to 8h then the tour operator will have to propose a better or equivalent alternative or propose a price reduction. A suitable, better or equivalent alternative may be assessed on the basis of, inter alia, the following characteristics; - the location and location of the original accommodation - the classification and nature of the original accommodation - the facilities - the composition of the travel party - other special circumstances reported in advance at the time of booking which the tour operator should already have taken into account
6. After receiving a crucial change, the traveler or Main Booker on its behalf, has 2 days to accept or reject the change and/or alternative. If the tour operator does not receive a response within the said 2 days, the tour operator may in principle assume acceptance. The tour operator must implement the proposed alternative, a proposed price reduction or refund in such a case.
7. If, due to any circumstance, it is necessary to deviate from a program at the destination, the tour operator will ensure, within the reasonable and realistically possible, that a suitable, alternative arrangement is offered with a view to continuing the trip.
1. The traveler is entitled to an appropriate price reduction for any period during which there was non-conformity, provided that the tour operator proves that the non-conformity is attributable to the traveler.
2. The traveler is entitled to appropriate compensation from the tour operator for all damages incurred by the traveler due to non-conformity, unless the tour operator proves that the non-conformity is due to:
a. the traveler;
b. a third party not involved in the performance of the travel services included in the package travel contract and the non-conformity could not be foreseen or prevented;
or
c. unavoidable and extraordinary circumstances.
3. If one or more travel services are not performed in accordance with the travel contract, the tour operator shall ensure that the non-conformity is remedied, unless:
(a) is impossible; or
(b) involves disproportionate costs, taking into account the degree of nonconformity and the value of the travel services in question.
4. Without prejudice to the exceptions in 7 paragraph 3, if the tour operator does not remedy the non-conformity within a reasonable period determined by the traveler, the traveler has the possibility to do so himself and request reimbursement of the necessary expenses. If the tour operator refuses to remedy the non-conformity or if it must be remedied immediately, the traveler does not have to set a deadline.
5. The travel organizer's liability for any damage is limited to three times the paid travel price or deposit, unless there is gross intent or negligence. The tour operator cannot exclude or limit his liability for damage consisting of personal injury to the traveller .
6. Examples of unavoidable and extraordinary circumstances are political unrest, war, riots, terrorism, natural disasters, scarcity, general strikes, extreme weather conditions, fire, theft, changes in laws and regulations and governmental measures.
7. If an international treaty to which the EU is a party imposes limits on the conditions under which the tour operator or its agent may have to pay compensation, or on the amount of such compensation, those limits shall apply to all parties. If an international treaty to which the European Union is not a party but the Netherlands is, places limits on any compensation to be paid by the tour operator or its agent, those limits also apply to any compensation to be paid by the tour operator or its agent.
8. If there is a claim to any compensation under an insurance policy, the traveler shall do so. If the traveller receives, may expect or is offered compensation under an insurance policy or via third parties other than the tour operator, there can be no accumulation of compensation or price reduction(s) and the tour operator may offset this compensation against the traveller's claim for compensation against the tour operator. .
1. The travel organizer assumes that the traveler has reasonable to good health necessary for travel in the tropics, great climatic variations and altitudes and there are no medical or mobile limitations.
2. The traveler is obliged to state his or her any (medical) wishes or requirement when booking and before accepting the agreement.
3. However, the tour operator cannot be obliged to comply with the (medical) wishes or requirements and can reject them with reasons. This is because the tour operator is entirely dependent on its auxiliary persons in this regard.
4. If there are (additional) costs involved to fulfill a (medical) wish or requirement, they will be charged after submission.
5. If the traveler does not communicate the (medical) wish or requirement until after acceptance of the agreement, or acceptance by the Main Booker, and too shortly before departure, the tour operator cannot guarantee that this can still be fulfilled and the travel agreement can be executed correctly. If a (medical) request or requirement can still be complied with, this may lead to additional costs that will have to be passed on and be paid. If the traveler rejects these possible additional costs, the tour operator reserves the right to (partially) cancel the travel agreement and will charge the applicable cancellation fees at the time of discovery or cancellation.
6. The traveler is advised to obtain information about proper travel baggage and cancellation insurance. Especially regarding necessary World coverage and maximum insured travel sum, also in case of medical expenses and/or repatriation in case of death or injury.
7. Proper travel and cancellation insurance is mandatory for all of the tour operator's destinations.
8. For up-to-date information on destination health formalities: www.lcr.nl
9. The traveler is reminded that health formalities given in advance by the tour operator that apply to a destination are only a snapshot. The traveler himself is responsible for checking the information obtained with the most up-to-date information via the website mentioned under paragraph 4 and for example a general practitioner.
1. The tour operator is obliged to provide assistance when the traveler is in difficulty, in accordance with BW 7:513; in particular by:
(a) provide good information on medical services, local authorities and consular assistance;
(b) assist the traveler in using remote communications and in finding alternative travel arrangements.
2. If the difficulties are due to intent or negligence of the traveler, the organizer may seek reasonable compensation for the help and assistance provided. Such compensation shall in no case exceed the actual costs incurred by the organizer .
3. If an airline ticket or other transportation is part of the travel agreement, and the traveler is unable to return in time to the place from which the trip started due to extraordinary circumstances or force majeure, and the traveler is stranded and/or forced to find a place to stay overnight as a result, then the first and a maximum of 3 nights will be at the expense of the tour operator. If the traveler is mobile (very) limited or pregnant and/or in need of specific medical assistance, and this is known in advance in writing at the time of booking or recorded in the travel contract, then this maximum of 3 nights does not apply, for as long as the situation persists and cannot be resolved.
4. Notwithstanding the previous paragraph, the deadlines set out in the applicable European Union legislation on passenger rights for the relevant means of transport for the return of the passenger shall apply if they provide for longer deadlines.
5. The traveller is obliged to immediately report a situation as described under 7.3 to the tour operator, if the latter is not present or in the vicinity of the tour operator himself. In addition to what is stated under paragraph 3, the tour operator reserves the right to find and book an accommodation address, as long as it meets the requirements that may be set for the medical needs or necessity of the traveler .
1. The travel price is based on taxes and prices, as they were known on the day of acceptance of the contract.
2. If prices increase, including fuel costs/energy sources, exchange rates and/or taxes such as a (local) VAT , airport and/or tourist taxes, visa fees or arrival and/or departure taxes, the tour operator reserves the right to increase the travel price with a maximum of 8%. This is in accordance with the applicable European Directive EC 2015/2302 and Dutch law.
3. Of any such price increase, and the manner in which the increase is calculated, the traveler shall be informed in writing as soon as possible, but not later than 21 days before departure. The said price increase under paragraphs 2 and 3 cannot be rejected.
4. The tour operator is not entitled to increase the fare on grounds other than those mentioned in paragraph 2. The traveler can reject a price increase other than mentioned under paragraph 2, or if the travel price is increased by more than 8%, and cancel the contract free of charge if the tour operator insists on a price increase of more than 8% or on improper grounds.
5. Once the entire trip price has been paid, any price increase may never be passed on.
1. If a traveler is unable to participate in the trip then the traveler may possibly be replaced by another traveler if these replacements meet all the terms and conditions associated in the General Terms and Conditions and agreement.
2. A request for such substitution must be made in writing no later than 30 days prior to departure. However, airline tickets and tickets for attractions, excursions and theme parks are always subject to 100% fees.
3. The conditions of the relevant auxiliary persons of the tour operator should not oppose the substitution. The traveler and substitute(s) are jointly and severally liable for payment of the travel sum(s) and additional or cancellation costs due. A request for substitution can only be processed and calculated after payment of our one-time change fee of €150.
1. Cancellations or changes received outside our business hours will be deemed received on the next business day.
2. If the traveler exercises the right to cancel the travel agreement, at his/her own request, personal circumstances or on his/her own initiative, and/or for reasons beyond the control of the tour operator , and/or if we (have to) exercise our right to cancel the agreement as mentioned in Art. 4.8, 5.2 or 6.5 then cancellation fees are payable.
3. If the traveler exercises the right to change the travel agreement, and any airline ticket is included, a change of date is considered a cancellation of the agreement(s).
4. The travel sum, or any part thereof, after cancellation, and any settlement, to which the traveler is (still) entitled, will be refunded within 14 days, excluding any insurance premiums.
5. If unavoidable and extraordinary circumstances occur at the destination or in the immediate vicinity thereof, which have significant (infrastructural) consequences for the execution of the travel agreement, the traveler is entitled to terminate the travel agreement before the commencement of the trip without payment of cancellation costs and with a refund of the travel sum already paid or paid. This applies, for example, if the Calamity Fund decides to limit coverage or if the Ministry of Foreign Affairs issues a code red travel advisory for the area or region to be visited as agreed in the travel agreement.
6. This right to cancellation free of charge as described in paragraph 5 does not apply if only a travel advisory code red or coverage restriction is issued for a certain region that would not be visited according to the travel contract or voluntarily, at the discretion of the traveler and on his or her initiative was a goal or plan.
7. Different cancellation provisions may apply to the travel agreement. The applicable provisions apply to each section. Before accepting the agreement, the tour operator will inform you in writing whether this is applicable.
8. The total amount of cancellation fees and modified travel charges cannot exceed the total travel price of the original travelers.
9. If the traveler changes the trip, the amended travel contract will be subject to the new travel price to be paid, including any additional or cancellation fees, and there will be a change fee of €25,
- per item to be changed will be charged by the tour operator . Any additional costs are usually charged by auxiliaries such as carriers, accommodation providers and local agents.
10. Changes within 3 weeks prior to departure are subject to the (specific) cancellation fees due.
11. Cancellation of a travel agreement by one or more travelers who have booked a trip jointly, is considered cancellation of all travel agreements, so that by all travelers the amounts in terms of cancellation fees, referred to in previous paragraphs and below , must be paid.12. If an airline ticket is included in the travel price or travel agreement, 100% cancellation fees for this service always apply. If no specific or different cancellation fees are mentioned and stipulated in the travel agreement and prior to acceptance, the following general cancellation fees apply for the other services:
● From the time of booking until the 100th day before departure: 35% of the travel price
● From the 100th day before departure until the 60th day before departure: 50% of the fare
● From the 60th day before departure until the 30th day before departure: 75% of the fare
● From the 30th day before departure until the 15th day before departure: 90% of the travel price
● From the 15th day before departure (including no-show): 100% of the travel price
1. The name of the traveler(s) on an airline ticket must match the surname(s) in the passport. If the traveler is married, the birth name should be given as the last name before booking. If it turns out that both documents - airline ticket and passport - are not the same, the airline has the right to refuse the traveler. The tour operator is not liable for costs resulting from having to reissue airline tickets, if at all possible, missing a flight or denied boarding due to a wrong name.
2. The final departure times and flight numbers of air travel are shown on the air ticket. These may differ from the information provided at the time of booking.
3. Check the travel documents carefully. Changes can be made at any time, even on the day of departure from the Netherlands, domestically (domestic & cross-border flights) and on return from abroad. It also happens that a flight time that was initially issued before departure is changed to a later or earlier time. If possible, the traveler will always be informed.
4. For international flights, the traveler must report to the check-in desk at the domestic or foreign airport at least 3 hours before the departure time indicated on the ticket. If for any reason the traveler is not present at the required reporting time, this may mean that the flight will be missed and/or the right to a seat will be lost. The check-in desk will close no later than 60 minutes before the scheduled departure time. The staff will still make every effort to arrange a flight, however, the tour operator cannot be held responsible for the resulting costs.
5. If a flight is part of the travel contract, luggage can sometimes be delayed, missing or damaged. Regulation EC 889/2002 and/or the Montreal/Warsaw Convention sets the rules for possible compensation.
6. After discovery in the case of delayed, lost or damaged baggage, the traveler is obliged to have a so-called PIR report made at the airport. A claim for loss or damage must be submitted to the airline within 7 days and in the case of delayed baggage within 21 days.
7. The Regulation EC 261/2004 for air passengers provides the right to care and/or compensation - from 125 euros to 600 euros per person - in case of: a cancellation of your flight, a denied boarding or a delay of at least 3 hours at the arrival time at the final destination as stated in the air ticket. The airline is obliged to inform passengers of their rights if such a situation occurs. This applies to all flights from Europe or any European carrier flying óto Europe. See http://eur-lex.europa.eu/legal-content/NL/TXT/?uri=CELEX%3A32004R0261
8. The Air Passenger Regulation EC 889/2002 deals with compensation in case of injury, delay and loss, damage or delayed baggage. See http://eurlex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2002:140:0002:0005:NL:PDF
9. Regulation EC 1107/2006 sets out the rights of air passengers with disabilities or reduced mobility. See http://eur-lex.europa.eu/legalcontent/NL/TXT/HTML/?uri=LEGISSUM:l24132&from=NL
1. The tour operator is entitled to cancel the travel agreement within a certain period, without claiming compensation, if the number of registrations is lower than previously required and reported in order to maintain the agreement. The tour operator always informs the traveller of this and at the latest 21 days prior to departure.
2. If, in the case of a group tour, such a number of travellers make use of their right to cancel, with the result that the minimum number of travellers required for the tour to go ahead is no longer met, the tour operator reserves the right to cancel the travel agreements concluded with the remaining travellers within the period mentioned in paragraph 1, without owing the travellers any compensation. There will, however, be a refund of the travel sum already paid.
1. The traveler is obliged to take out appropriate travel and cancellation insurance. A premium is payable for this purpose. This travel and cancellation insurance should cover at least the medical costs in case of repatriation due to medical necessity, death, personal injury and/or hospital treatment and the payment thereof. Travel or cancellation insurance can usually only be taken out up to 7 days after acceptance of the travel contract.
2. The traveler must carry a copy of the insurance certificate, with a 24/h reachable emergency number , and present it to the travel organizer .
3. If the traveler decides to use a motorized vehicle, the driver must have the necessary (international) driving license for this and a credit card in his or her name.
4. Vehicle rentals usually require a credit card and sufficient spending power for a deposit.
5. Bank card or credit card with you? Think about the PIN and authorizing foreign withdrawals.
1. The traveler must be in possession of a valid passport at departure and during the trip and any required visas, as well as vaccination and immunization certificates that may be required or recommended. See also www.lcr .nl. The general information that the tour operator must provide to travelers with a Dutch passport is a snapshot in time regarding border documents and health formalities.
2. The traveler himself is responsible to check the information obtained no later than 8 weeks before departure, and another 3 weeks before departure with, for example, the embassy, lcr.nl or family doctor etc., so that there is still sufficient time to realize any visa or passport application or the recommended vaccinations.
3. The traveler is strongly advised to always carry a good copy of the passport in case of loss and/or make it via the free app of the central government ‘KopieID’ and store it protected on a phone.
4. If in the absence of the necessary border documents and the proofs mentioned above in paragraph 1. the traveler cannot make the trip or only partially, this with all related (financial) consequences shall be entirely for the account of the traveler .
1. The travel documents will be sent to the traveler(s) no later than 10 days before the day of departure. If the travel documents have not been received 7 days prior to departure, the traveler must report this.
2. The traveler is requested to check the travel documents immediately and properly upon receipt for any omissions, so that a rectification can still take place.
3. The traveler must be in possession of the travel documents upon departure and during the trip.
1. If the traveller observes a shortcoming at the destination, the traveller must report this immediately at the destination to the tour operator . The traveller shall be given a telephone number of the tour operator at the destination. .
2. If the imperfection or complaint was not satisfactorily resolved during the stay at the destination, the traveler must send the reasoned and written complaint within 60 days after the end of the travel contract, and upon presentation of proof, to: info@bltg.nl or our postal address. Complaints about the formation of an agreement must be submitted within 60 days of its discovery to the aforementioned address.
3. All rights of action shall expire two years after the end of the trip or, if the trip did not take place at all, two years after the original date of signing the contract.
1. Dutch law applies to all agreements/arrangements. If an international treaty or regulation contains a contradictory provision to these general terms and conditions, the provision most favorable to the consumer shall apply. The other provisions of these terms and conditions remain unaffected.
2. All disputes may only be submitted to the competent court in ’s-Hertogenbosch.
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